Killer Queen Detailing
Terms & Conditions
KQD General Terms & Conditions
Please take time to read the following in its entirety to completely understand the terms and conditions of our services. You are solely responsible for reviewing our terms and conditions prior to submitting request to have work performed.
ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of the specifications provided to us by you, the customer. All price quotes given virtually (text, email, phone, etc.) are not guaranteed and pricing and is subject to change.
If we discover after accepting the job or vehicle that modifications need to be made, we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish for us to proceed. We make every effort to quote a job accurately; but in the event of unforeseen circumstances or costs, we will notify you if there will need to be cost adjustment or if delays will result.
GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES: The customer agrees to make full payment prior to the release of the products and/or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the product or vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and/or vehicle upon receipt. Killer Queen Detailing conducts a final walk through where the customers shall identify to us any dispute concerning the qualify of the service. Killer Queen Detailing will make every effort to remedy claims deemed legitimate.
Please remove personal belongings inside of your vehicle prior to service. Killer Queen Detailing is not responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation or deliver of our products.
Selection of vehicle size is subject to KQD discretion. Please inquire with KQD if you are unsure of vehicle size prior to booking. KQD is not responsible for any acts of God after rendered service. Please note that pre-existing conditions of vehicles can vary greatly between customers and results are based on non- permanent type damage to your vehicle. KQD cannot guarantee the complete removal of embedded stains or debris of interior. KQD will not be liable for any repercussions if customer requests unbolting and removing of the seats to clean interior. KQD will not detail liner of interior unless requested by the customer to clean interior. Bug extractions are not guaranteed to eradicate pest problem. Continued maintenance of the infestation may be necessary. Sun spots and burned dash/trim/upholstery is not reversible and cannot be treated with an interior detail. We will do our best to lighten the effects of the burn. Vehicle oxidation and water spots may not be completely reversible by a detail and may need to be painted by an auto body shop if the oxidation and/or water spots have eaten through paint. KQD will always, to the best of our ability, fulfill any and all requests however results are not guaranteed. Our Shine n Ship service guarantees your vehicle ships or your money back. This limited warranty will cover the vehicle for 48 hours after the vehicle is turned over to the customer. This limited warranty will be voided by any acts of God, negligence or other instances where customer chooses to use the vehicle for recreational purposes. KQD cannot handle any hazmat material.
By signing this agreement, you authorize Killer Queen Detailing to take and release photos for advertising purposes. Killer Queen Detailing will take all precautions to hide personal information.
PAYMENT TERMS: Killer Queen Detailing collects a 25% refundable depsit to book a detailing appointment and a non-refundable deposit for tint appointments. Please click here for tinting T&C. Failure to pay the deposit may result in the cancellation of your appointment. This fee is applied to the balance of your service on the day of your appointment. Payment is due in full upon release of the vehicle. Appointments are on a first come first serve basis. If the deposit it not paid at the time of booking, we reserve the right to book that time spot and your appointment may be cancelled. We accept cash or any major credit card. If paying by cash, please bring exact change as we do not hold cash on premesis and do not always have change. We do not accept checks. We require 48 hours prior to your appointment date to reschedule or cancel your appointment or your deposit may be non-refundable. A 10% retention fee will be applied to all credit card refunds to cover our processing fees.
VEHICLE INSPECTION/CONDITION: Killer Queen Detailing will complete a pre and post-inspection the day the car is delivered and alert the customer of any concerns prior to work being performed and after the vehicle is serviced. KQD will not be held responsible for any pre-existing damage to the vehicle. Please note that upon service, often times new damage is discovered after removal of dirt layer on the exterior of the vehicle. KQD will conduct a full car walk through after services are rendered to ensure job satisfaction
CONTENT: We reserve the right to refuse any work or vehicle for any reason at any time.
KQD FIXED LOCATION TERMS & CONDITIONS: There is no waiting area. Please make arrangements to drop off and pick up your vehicle. We will provide you a one hour window prior to your vehicles completion for pick up. Depending on location, we may be able to offer drop off & pick up service. Please note that our drop off/pick up service applies to one person. We cannot transport families and/or children in car seats. Due to liability issues, we are unable to drop off or pick up vehicles. Please inquire prior to your appointment as this service is not guaranteed. KQD cannot keep your vehicle overnight. Your vehicle must be picked up by 6p unless otherwise stated or agreed upon in advance. Vehicles not picked up by 6p may need to pick up the next day. Any vehicles left in our possession overnight without our prior consent or notice will be subject to a $50/day storage fee. Our address will be provided after the deposit is paid.
To ensure your safety and the safety of our worker(s), we have taken measures to ensure that our items are sanitized before, between, and after every service provided. If you or anyone you have been in contact with has contracted covid 19, exposed to covid 19 or are currently in quarantine due to travel, we ask that you let us know as soon as possible. Masks must be worn at all times while interacting with us.
KQD Ceramic Coating Terms & Conditions
All KQD general and membership terms and conditions apply.
Customer must book maintenance annually as a minimum with Killer Queen Detailing to guarantee your warranty. Failure to schedule maintenance with KQD may result in your warranty being voided. All of our coatings 3 years and up will be registered with CarFax and will follow your vehicle for the life of your coating. Your initial package purchase comes with a Platinum level exterior, full paint correction and water spot removal. We provide a free 2 week check up that includes a wash and a rehydration of your coating. This service is performed at our location in Kapolei only and is not eligible for mobile service. Customer understands that some level of maintenance is required by the customer. Please see coating warranty and care sheet for more details.
Membership Term & Conditions:
This membership is prepaid, non-transferrable and non-refundable. You must purchase one per car. The car listed under the membership will hold the membership. Special circumstances will be considered and a new contract will be established between member and Killer Queen Detailing. Price paid is contingent upon normal wear/tear of vehicle use. Any excess dirt, debris, pet hair and/or sand, etc. may be subjected to an extra charge. Tax and tip is not inclusive in the membership pricing. A deposit is not required when making a membership appointment however, our cancellation and no show policy aare in full effect. If you are unable to make your appointment, please notify us at least 48 hours in advance or you may forfeit that session. Although it is not required, tipping is always greatly appreciated. Killer Queen Detailing cannot handle any hazmat substances. This membership is pursuant to Killer Queen Detailing general terms and conditions.
Flex Appointment Term & Conditions:
All sales are final. Refunds will only be offered if there are no available appointments within 14 days of your purchase. You may choose to extend your voucher another 14 days in lieu of refund if there are no available appointments. You may decline up to three (3) appointments within the 14 days. If you exhaust your three (3) requests, you will forfeit the amount paid and must purchase a new voucher. Flex Appointments can only be pre-purchased online through our website. Pre-bookings will not be honored using this discount. By purchasing this voucher, you understand that this is for our Flex Appointment program and can be contacted at any time for a last minute appointment. If you have selected the wrong vehicle size, you will be charged the difference in pricing on the day of your appointment. Please contact us if you are unsure what size vehicle you should purchase. A deposit is not needed to book this service however, our cancellation and no show policy will be in full effect. If insufficient notice is given or you are a no show to your appointment, the full amount of your purchase will be forfeit. Not all of our packages qualify for this discount. This offer cannot be combined with any other offers or discounts. This purchase cannot be used as a credit towards another service. KQD is not responsible for having incorrect contact information. Please ensure you provide a valid email and cell phone number at the time of purchase.
Mobile Service Term & Conditions:
All KQD general terms & conditions apply.
Upon our arrival, if we are unable to service for any reason, your service deposit may not be refunded and a new deposit may be required to secure a new service date. Please contact us prior to your appointment if anything changes. We will do our best to accommodate you.
FEES: Our mobile service will service up to 15 miles from our old shop address (2009 Lauwiliwili Street, Kapolei) FREE with the use of water & electricity.
Others outside of the 15 mile radius, we will service FREE under the following conditions:
- You book two (2) or more vehicles for any full service or Platinum Interior/Exterior Only Packages
Platinum Plus Full Service
5 Year or Lifetime Hybrid Graphene Ceramic Coating Packages
We will still service areas outside of our service area if you are unable to book based on the conditions above with a vehicle surcharge. We will issue a surcharge of $3/per additional mile after the 15 miles (To & From) for those that would still like to book.
There will be a $25 service fee for each if KQD needs to supply water and/or electric. Please contact us prior to your appointment so we may prepare if we need to supply our own.
REQUIREMENTS: While it is not mandatory for us to have a garage/carport for regular detailing services, we do require a lot large enough for a popup tent and with quick & easy access to our truck. Area needs to safe for us to work in. Please secure your pets while we are working.
For condos/ apartment/office buildings/hotels, please contact us as prior written notice may be needed prior to conducting business on property.
DISCLOSURES: Killer Queen Detailing is not responsible for customers belongings on their property. Please remove any and all property surrounding the area where KQD will be working. KQD will make every effort to ensure that surrounding property is not damaged during service but will not be responsible for damages, including but not limited to your vehicle, for items left in our designated workspace. We will not clear or move back any personal property before or after service. KQD will provide all cleaning material and chemicals for your service. KQD is unable to use any chemicals or materials not pre-authorized by KQD prior to your appointment. Please contact us if you have any questions or concerns.