Killer Queen Detailing
Membership Terms & Conditions
KQD General Terms & Conditions
General Terms & Conditions You are responsible for reviewing our terms and conditions before submitting a request for service. By signing the agreement, you authorize Killer Queen Detailing (KQD) to take and release photos for advertising purposes. Personal information will be hidden. All Killer Queen Detailing General Terms & Conditions will apply if not mentioned in this article.
Accuracy of Specifications Estimates are based on the accuracy of specifications provided by the customer. Virtual price quotes (text, email, phone, etc.) are subject to change. If modifications are needed after job acceptance, KQD will notify the customer immediately to determine additional costs or next steps.
Terms of Payment, Legal Fees, and Disputes Full payment is required before the release of the vehicle or products. Customers must inspect their vehicle or products upon receipt. Membership is limited to the original purchaser of the membership and the vehicle it was purchased for. It is non-transferable and non-refundable at any time.
All memberships require a card on file. If your card declines, there may be a 10% fee to re-enroll your membership. Please contact Killer Queen Detailing if your payment method needs to be changed. The first date your card is charged will be considered your first date of service and recurring charge for the plan selected.
KQD conducts a final walkthrough to address disputes concerning service quality and will remedy legitimate claims. KQD is not responsible for loss or damage to the vehicle or articles left in it due to fire, theft, accident, or other uncontrollable events. Consequential damages related to product sale, installation, or delivery are also not covered. Customers must remove personal belongings from their vehicle before service. KQD will not be responsible for personal property.
Service Limitations Vehicle size selection is subject to KQD's discretion. KQD is not liable for acts of God after services are rendered. KQD cannot guarantee complete removal of embedded stains, debris, or oxidation. Results depend on pre-existing conditions and non-permanent vehicle damage. Unbolting or removing seats for interior cleaning and interior liner detailing are excluded unless requested. Bug extractions may require continued maintenance. Irreversible damage (e.g., sunspots, burned upholstery, deep oxidation) may need repair by an auto body shop. Water spots on glass may require replacement if irreversible by KQD. Service upgrades during an appointment may be accommodated but are not guaranteed.
Vehicle Inspection/Condition Pre- and post-inspections are conducted to identify concerns before and after service. KQD is not responsible for pre-existing damage. Newly discovered damage after dirt removal will be reported immediately.
Content KQD reserves the right to refuse any work or vehicle for any reason at any time.
KQD Fixed Location Terms There is NO waiting area is available; customers must arrange drop-off and pick-up. Vehicles must be picked up by 5 PM unless prior arrangements are made. Vehicles left without notice are subject to a $50/day storage fee. The address will be provided after deposit payment.
Drop-off & Pick-up Service Drop-off and pick-up services may be available for one person (no families, children in car seats and/or pets). We service zip codes 96707 & 96706. Availability is not guaranteed. Please let us know before your appointment if this service is needed. Same day requests will NOT be honored. Not available for car wash memberships.
Membership Terms & Conditions Memberships are non-transferable and non-refundable, applying only to the registered vehicle. Excess dirt, debris, pet hair, and sand may incur extra charges. Tax and tip are not included in membership pricing. Cancellations or no-shows without 24-hour notice may forfeit the session. Tipping is appreciated but not required. Membership rules are subject to change without notice. Membership programs may be terminated anytime, with remaining sessions honored. Customer may terminate membership at any time for any reason.
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Ceramic Membership Terms & Conditions
Membership Overview:
Designed for maintaining ceramic coatings installed by KQD. Options include the Monthly Plan (12 services/year) or the Quarterly Plan (4 services/year). Membership includes ceramic maintenance services and an annual renewal (for coatings installed by KQD).
Valid for the registered vehicle. Includes the following services:
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Exterior Wash: Complete hand wash, including windows, rims, tires, and body.
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Coating Hydration and Check: Rehydrate and inspect the ceramic coating.
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Tire Dressing: Tire dressing for a glossy finish.
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**Interior Care (Full Service only): Wipe down of hard surfaces, cleaning of interior windows, removal of light-medium debris, and spot cleaning or leather conditioning. Note: If upon assessment, your vehicle has excessive debris, stains, or requires additional labor beyond the scope of the package, an up-charge may apply.
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All packages will come with one annual warranty renewal (interior is not included in this service)
KQD will honor up to two (2) missed services for appointments in each frequency. All other appointments do not roll over and will be forfeit if appointments are not made.​
Platinum Full Service Maintenance Membership Terms & Conditions
Membership Overview:
Valid for the registered vehicle. Includes the following services:
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Hand Wash from Top to Bottom
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Ceramic Wax from Top to Bottom
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Single Step Paint Correction (Machine Buff) – As needed
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Clay Bar Exterior – As needed
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Polish and Seal – As needed
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Water Spot Removal – As needed
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Clean Rims and Tires
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Interior/Trunk Vacuum
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Interior Shampoo Spot Treatment or Leather Clean & Condition
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Dash Wiped and Conditioned
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Inside Windows Cleaned
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Shampoo Floor Mats – As needed
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1-Year Ceramic Coating Spray – As needed
Note: If upon assessment, your vehicle has excessive debris, stains, or requires additional labor beyond the scope of the package, an up-charge may apply.
KQD will honor up to two (2) missed services for monthly appointments. All other appointments do not roll over and will be forfeit if appointments are not made. Bi-monthly appointments do not roll over. If customer misses two (2) or more appointments for monthly service, additional charges may apply to restart membership. If you miss your bi-monthly appointment, additional charges may apply to restart your membership.
Car Wash Membership Terms & Conditions
Membership Overview: Valid for the registered vehicle only; non-transferable. Includes weekly car washes (up to four sessions per month).
Valid for the registered vehicle. Includes the following services:
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Exterior Wash: Windows, rims, tires, and body.
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Ceramic Wax: Application of a protective ceramic wax coating.
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Tire Dressing: Treatment to enhance the appearance of the tires.
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**Ceramic Coated Vehicles**: Ceramic coated vehicles may take advantage of this membership. This membership will NOT come with an annual renewal. In lieu of wax, ceramic vehicles will receive a coating rehydration
Excluded services include:
Undercarriage cleaning, water spot removal, paint correction, clay bar treatment, polishing or sealing, interior vacuuming, cleaning, or shampooing, leather cleaning or conditioning, dash cleaning or conditioning, window water spot removal, ceramic coating or wax applications, and tire detailing or dressing. Additional charges may apply to add on services.
Services do not rollover. Any unused services for the month will be forfeit.
Privacy & Data Collection Notice KQD collects customer information (phone number, email) for estimates, invoices, bookings, and promotional communications. By submitting information, customers agree to receive messages and acknowledge potential data rates. Unsubscribing from communications may result in missed appointments or important updates.